Case Studies

The Bridge Lounge – SE1, Tooley Street, London, SE17

15% reduction in RV

Successful rating appeal and Valuation Tribunal hearing, saving our client £9,000

Jack Wills Ltd- Savings Back In Fashion, Bath

Saving of £3,000 RV

RV reduction of £168,000 to £166,000

Melville Hotel in Camden, Camden, WC1

Savings of £12,000 RV

A hotel undergoing redevelopment, listed building and a dispute over whether it should be considered vacant for the purposes of empty rates during the building works. Held: The Magistrates Court directed the Council to refund all rates paid during the vacant period and to refund previous Council Tax liability as well.

Luncinda Ellery Ltd, London

Savings over £55,000 RV

RV reduced from £151,000 to £126,000

The Bull Inn at Bisham, Bucks, Bisham, Bucks

Savings of £7,000 RV

RV reduced from £98,000 to £55,000

Anika News, London

Savings over £7,600 RV

RV reduced from £10,500 to £9,400

Inchcape plc, Maidenbower Business Park, Crawley

£47,000 RV

Crawley Audi reduced by 19%, confirmed distinction between class1 and class 2 car showrooms

Abbots Barton hotel, Canterbury

Savings of over £50,000 RV

RV reduced from £104,200 to £88,00

Cooper BMW, Tunbridge Wells

£26,500 RV

Car showroom on the North farm Retail Park, Tunbridge Wells

Friar’s Pride, Peterborough

Savings over £20,000


“I thought I would take this opportunity to write, to thank you for your assistance with our recent rate demand and your subsequent dealings with the Valuation Office.

It was a relief to be able to pass the problem and resulting negotiations over to you to deal with, especially as I knew I would be benefitting from your wealth of knowledge in this area.

I will be pleased to recommend you and the services of Vail Williams, in particular to my clients who as you know often have rating issues with their vacant properties across the country.

Once again, thanks for a satisfactory conclusion”

Shaun Miller, Managing Director - Secure Site UK Limited

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“We secured the services of Danny George at Vail Williams to address the level of business rates payable on our commercial premises. We were very satisfied with the professionalism shown and even more pleased with the 20% savings achieved following a thorough investigation carried out on our behalf. Regular updates on progress were gratefully received and the original estimates on possible savings were realised in full which is obviously very useful in the current economic climate.

I would not hesitate to recommend the services of Vail Williams to anyone considering the potential of making real tangible savings with regard to business rates.”

Nick Hare, Managing Director - Forza Doors Ltd

“Vail Williams could not negotiate a reduction in our rating assessment and were instructed to represent us before the Valuation Tribunal Service.  We are delighted with the work their litigation team put into our case, they reduced our Rateable Value by 12%”

Paul Stammer, Finance Director - Alexander Rose

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“Vail Williams have acted on my behalf, successfully gaining reductions in my business rates for the past three Revaluations.  They always let me know how my appeal is progressing and are quick to respond to any of my concerns.  They have gained reductions for temporary building works as well as general reductions in my assessment.  Their knowledge of Rating Valuation law is excellent and our Valuer at Vail Williams is very personable, I would recommend them to anyone”

Rod Hillier - Beken and Son Photographic Retail

“Vail Williams have been dealing with our south of England rating work since the 2000 rating list was published. We wanted to move away from the big, impersonal firms we had been using before then, and Vail Williams was recommended to us. We gave them the work, and they have been with us through all the subsequent revaluations. We like to deal with small, specialist firms whenever we can and Vail Williams are a great example of why: the personal service, the fast responses to unreasonable questions, the bright ideas and the accessibility of Directors who know both what they are doing and what you need from them. And they are nice guys as well!”

Richard Beamer, Property Management Controller - Comet PLC

Read More Retail Testimonials

“We contacted Vail Williams for rating valuation advice 18 months ago, from the first meeting their Valuer explained the relationship between our Rateable Value and the trade we produce.

We had one meeting to agree terms, hand over accounts information and Vail Williams served the appeal later that week. After negotiations with the Valuation Office Vail Williams reported an offer to reduce our assessment and advised us on our options whether to accept the offer or present a full case to the Valuation Tribunal.

We chose to proceed to the Valuation Tribunal hearing where Vail Williams looked after all the evidence collation, photographs, written reports and presented our case to the Tribunal members.

We have received clear detailed professional advice throughout the process and we are pleased that our appeal was successful. I would recommend them to anyone!”

Liz Lowndes - The Bridge Lounge

“Thank you for appealing our business rates on our behalf.   Vail Williams dealt with all the negotiations, paperwork and inspections in a highly professional manner. I have calculated that our business rates liability  has been reduced by 21% for five years  due to your determined efforts.   We are highly delighted and it was a pleasure working with you.  Thank you once again  ”

Julie Cowpland - Owner - Powder Mills Hotel

Read More Pubs & Hotels Testimonials

“I have used Vail Williams on business rates over the years to challenge the business rates on my properties. The advice I have received has been very effective and the fee arrangement makes sure the exercise is cost effective for me. Vail Williams are experts in Rating Valuation work and have consistently provided first class advice, thank-you.”

Mark Williams - Williams Group Ltd, East Farleigh, Kent

“In the past we have been approached by several other companies purporting to

offer rating valuation advice.  Rod Bisset of Vail Williams was successful in the

Surrey Valuation Tribunal in reducing our local BMW dealership's assessment

and was able to provide evidence for a second appeal on our own property.

He has compiled a detailed case, provided comparables and an analysis of our

lease, presented a preliminary case to the Tribunal on our behalf and above

all has shown tenacity.  Four years later, he has successfully concluded our

appeal and we have received a refund cheque going back 7 years, Fantastic

news, well done and THANK YOU!”

Sid Swaine - Dorking Service Centre

Read More Motor Trade Testimonials